Returns and Warranty

Returns

If you aren't happy with the products you purchased from au.electriccalifornia.com, we will happily accept a return for a full refund. Our 30-day return policy has no special catches or exceptions. All we ask is that you send the products back in the original packaging and that the products are in the same condition as when you received them. Once the returned article(s) have been received and processed by our Logistics department, a refund will be made as soon as possible, via the method of payment used to place the order.

Contact Customer Service by email AUCustomerService@ElectricCalifornia.com or by telephone +61 (0) 2 9517 1729 to state your wish to return one or more articles. Have your order number and corresponding reference numbers at hand.

Customer Service will then send you an email confirming the return, stating:

  • The return reference (@RMA+ 7 figures) which the customer should stipulate legibly on the return parcel, otherwise the return shall not be processed.
  • A prepaid transport label (PDF file) that you should print and affix to the return parcel.
  • The information required for the return of the parcel (deposit or collection).

Warranty

Electric offers a lifetime warranty on all defective sunglasses, bags, and luggage. Goggles and other products are fully warranted with proof of purchase against defect in material and workmanship up to (1) year from date of purchase.

Electric warranties do not cover normal wear and tear on products such as: watch crystal, watchcase, or abrasions to the strap or bracelet; dead batteries; scratches on the lenses of sunglasses, goggles, or spare lenses. Electric’s warranty does not cover internal or external damage caused by abuse or mishandling.

If Electric products are proven defective, Electric will replace them at no cost to you. If Electric products are not considered defective, Electric will repair or replace your product at a reasonable charge with your authorization. This warranty applies only to Electric products purchased from authorized Electric dealers and is valid for the original purchaser only.

Contact Customer Service by email AUCustomerService@ElectricCalifornia.com or by telephone +61 (0) 2 9517 1729 to state your wish to submit a warranty claim one or more articles.

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law.