Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@electriceyewear.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@electriceyewear.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

REPAIR & WARRANTY

What is covered under the "life time warranty"?

Electric offers a lifetime warranty on all defective Electric sunglasses. Goggles and other products are fully warranted with proof of purchase against defect in material and workmanship up to (1) year from date of purchase.

Electric warranties do not cover normal wear and tear on products such as: scratches on the lenses of sunglasses, goggles, or spare lenses. Scratches to watch crystal, watchcase, or abrasions to the strap or bracelet; dead batteries. Electric’s warranty does not cover internal or external damage caused by abuse or mishandling. If Electric products are proven defective, Electric will replace them at no cost to you.

Do you offer spare parts for repair?

Electric sunglasses are received as complete units from our manufacturer in Italy, so we do not offer spare parts for purchase such as replacement arms, screws, or lenses. If you have a broken pair of shades that need fixing please contact sales@electriceyewear.com.au for further assistance.